What began as a "bold idea" in the 2017 Bold Ideas Challenge has now come to fruition in Fresno State's newest employee recognition program — High Five. Click here to read about how the program began.

High Fives are easy to give — simply go to the High Five website on the Organizational Excellence webpage, click “Give a High Five” and fill out the form to send kudos to anyone on campus. Your message will be delivered straight to their inbox, and recipients will be acknowledged weekly in Campus News.

Read below how your colleagues are going above and beyond to help the campus community.

(Note: Campus News edited comments only for misspellings and missing or incomplete words. They appear mostly as written for each employee.)

Goes Above & Beyond

Esmeralda Ramirez, Admissions and Recruitment
Esmeralda works above and beyond! Even though it may be during her busiest time, she is still able to respond promptly to requests. I admire her work ethic and care for students.

Geoff King, Technology Services
Geoff is always ready to help and come up with a solution.

Bonnie Inthisane, Circulation, Henry Madden Library
When a student I was working with showed up to the library to pick up books she thought she had ordered through OneSearch, she realized the request never went through. The student lived a significant distance from campus and instead of sending her home without materials, Bonnie worked with our student assistants to quickly pull the books for the student from the TRC. The student was thankful for such great service and so was I. Thanks, Bonnie.

Saved My Bacon

Guillermo Gaeta, Technology Services
We face many urgent matters within our office, and I couldn’t thank Guillermo enough for saving our bacon. Recently we had a file from a third party with issues and a posting deadline the same day. I reached out to Guillermo and notified him that this was an urgent matter as the file needed to be sent back to the third party for corrections, then re-submitted to our department for posting so students could see their charges. Guillermo was very responsive to all my questions and concerns, explaining the ITS side and steps, and was successful in sending the file to the third party to correct. This allowed our office to post the corrected file from the third party onto the student accounts in a timely manner. All your hard work, efforts and time on this recent urgent matter are greatly appreciated. Thank you for all you do for our department and for saving our bacon!

Provides Excellent Customer Service

Jose Guerrero, Agricultural Operations
Jose is my go-to person when laboratory instruments experience mechanical or electrical issues, and when I cannot perform the maintenance myself. He is very knowledgeable and has solved many of our problems so that the workflow in the laboratory has not been interrupted. Jose has already saved us a lot of money because we have not had to schedule visits with outside service technicians. A big thank you!

Lynn Pappace, Admissions and Recruitment
Thank you, Lynn, for providing exceptional customer service to the students that you serve. You ensure they understand the admissions process and what they need to turn in to make them successful! You are appreciated.