Technology Services has started implementing a new ticketing system (TeamDynamix) for the entire campus community and we are live as of today. As a reminder, a ticketing system is the software application we use to process, track and update technology-related service requests submitted by faculty, staff and students.

Learn more about TeamDynamix full features here.

Continuous service improvement efforts can only mature through the use of industry-standard best-practices and business processes. This is the “why” behind our new system. Our aim is to provide a higher level of customer service, end user satisfaction, accessible self-help options and transparency. These goals culminate to a consistent user focused, service driven support model that will benefit the entire University.

We have provided training options (below) designed to provide a basic understanding of TeamDynamix.

Who should attend this training now?

• Those who regularly submit work orders for technology-related issues
• Technology Services staff and professionals
• Those interested in accessing the Knowledge Base articles (see below)
• Anyone interested in learning the basic elements of TeamDynamix and an overview of its benefits and features

1. In-Person Classroom Training (hands on):
Two introductory trainings are now available with more to come. These courses each provide a basic understanding of how to use TeamDynamix from a customer point of view.

You may register for the in-person classroom training by scrolling over the title of each course. No equipment is required, but you may bring a laptop if you prefer. Space is limited.

Title: TeamDynamix Training
Date: Wednesday, Sept. 4
Time: 10 - 11 a.m.
Location: Henry Madden Library, room 2134

Title: TeamDynamix Training
Date: Wednesday, Sept. 11
Time: 10 - 11 a.m.
Location: Henry Madden Library, room 2134

2. Video Training (learn at your own pace)
For those who prefer to learn at their own pace, we’ve created a video training series. You may access the video training series here.

Knowledge Based Articles - In addition to the classroom and video trainings, we have created knowledge based articles to provide solutions for common technology issues experienced across the campus community. This continual work in progress will grow over time as we learn more about your technology needs. Instructions on how to access the Knowledge Base articles will be addressed in all of the basic training courses.

As always, our Service Desk is available to provide quick and personal support should you have a technology issue arise. You may contact us at 559.279.5000 or drop by our physical location just inside the east entrance to McKee Fisk building (MF 137). One of our technicians will be happy to assist you. You may access the Technology Services website here.

Sincerely,
Technology Services - Service Desk