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Communicating Effectively with Colleagues (Empathia EAP)
2 – 3 p.m. Wednesday, Sept. 22, Zoom
Effective communication is essential to building and maintaining important relationships. Good communication skills are central to handling disagreements and resolving conflicts with your co-workers. Workshop attendees will:
- Explore approaches to conflict resolution
- Learn strategies for eliminating defensive behavior
- Practice active listening
- Use problem solving skills to resolve conflict
This session is being offered in collaboration with Fresno State's employee assistance program, LifeMatters by Empathia.
Visit the Organizational Excellence calendar for dates and to register.
Other opportunities this week:
CSUBUY Marketplace
10 – 11 a.m. Tuesday, Sept. 21, Zoom
CSUBUY Marketplace is a CSU system-wide initiative to streamline the purchasing and payment processes on campus. Training will review how to navigate through the CSUBUY Marketplace and how to order from the 22 vendors in the marketplace.
Respect in the Workplace
10 – 11:30 a.m. Tuesday, Sept. 21, Zoom
This workshop will provide guidance on how to create a healthy work environment that promotes mutual respect and positive working relationships. Participants will learn how to:
- Recognize characteristics of a respectful workplace,
- How to promote a respectful workplace with employees,
- How to respond appropriately to disrespectful behavior.
Registration is limited.
Creating a Culture of Service Excellence
11 a.m. – 12:15 p.m. Tuesday, Sept. 21, Zoom
A must-attend foundational workshop for anyone who desires to create a culture of service excellence. This workshop will provide skills, tips and techniques on how to interact with constituents, manage customer expectations, enhance virtual communication skills, and create a customer-focused environment. This workshop is a great refresher for all, and a good investment of time for new employees and those who manage student assistants.
Onboarding New and Reassigned Employees
10 – 11 a.m. Wednesday, Sept. 22, Zoom
Employees who move into a new position on campus benefit greatly when their onboarding experience is well-managed and meaningful. Research shows employees who are onboarded with intention and thoroughness are 70% more productive and 82% more likely to stay with their employer. This course will equip anyone with employee onboarding responsibilities with clear guidelines and best practices for onboarding new and reassigned employees.
Using Zoom Effectively
10 – 11 a.m. Wednesday, Sept. 22, Zoom
Everything you want to know about Zoom but you couldn't get on Zoom to figure out how to ask.
Exposing Hidden Bias
1:30 – 3 p.m. Wednesday, Sept. 22, Zoom
Join us for an important discussion that brings attention to the unconscious biases we all possess and provides strategies for overcoming its impact in our work and relationships. Come learn about diversity and inclusion, how to recognize areas where unconscious bias may surface, identify strategies for avoiding bias, and learn of resources available for additional learning and involvement.
Positive Psychology
10 a.m. – 12 p.m. Thursday, Sept. 23, Zoom
Research has shown that happiness and positivity lead to success. During this workshop we will answer the question: “what fuels success?” Many of us believe we will be happy if we work hard and become successful; however, the formula is backwards. If we choose happiness, the brain works better, and we become successful.
Join this engaging and interactive learning experience on how positive psychology can lead to personal and professional success. We will explore the happiness advantage principles that can help shift our mindset through positive psychology.
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