Concur will be unavailable from March 28 to April 5 as the CSU system transitions to a single, unified systemwide Concur platform on April 6.

Who does this impact?
If you have a ProCard or Travel Card, book travel, request travel advances, submit travel requests and expense reports, approve travel expenses using stateside or Athletic Corporation funds, or submit non-travel reimbursements using stateside or Athletic Corporation funds on the legacy Direct Pay form, this transition impacts you.

What is changing in this update?

• Our campus currently uses Concur to process individual travel activity (group travel continues to be out-of-scope for Concur). In addition to processing travel, the new systemwide version of Concur will be used to submit non-travel reimbursement requests; the legacy Direct Pay form will no longer be used for this function.
• Additionally, the Chancellor’s Office is converting our ProCard and Travel Card Programs. The ProCard and Travel Card will be combined into a new payment solution called a Universal Card, which is a company liability card. The new Universal Card transactions and reconciliations will also be done in the new Concur platform. Universal Cards will automatically be issued to campus employees who have a current ProCard and/or Travel Card and have used the card(s) in the last 12 months. More information will be provided in late March regarding the card replacement process.

Key Dates and Actions Required Before March 28

Please complete the following actions to prepare for the transition:

Travel Booking (Online Booking Tool)

• The Concur online booking tool will be unavailable during the blackout period of March 28 to April 5.
• If you require travel support during the blackout period, contact the travel management company, CI Azumano, at 877.454.8785 to be assisted by an agent.

By March 20

• Travel requests in the current Concur platform may be submitted through March 20 for future travel.

By March 27

• Open travel expense reports must be submitted and fully approved by March 27.
• If you have any approved, future-dated domestic Travel Requests in the current Concur platform, save a PDF copy (Print/Share function) by March 27. This PDF will need to be attached to the expense report as backup once entered into the new system. For future-dated international travel requests, please wait and enter those in the new system on April 6.

On or after April 6

• Out-of-pocket expenses dated March 21 or later, and any transactions on your new Universal Card, will be submitted in the new Concur platform.
• If travel begins after April 2026, please wait to create your Travel Request until April 6 to submit it in the new Concur platform.

Training
We will share training opportunities on how to use the new Concur platform as soon as we can - online guides and videos will be made available on Procurement’s webpage. Updates will be shared via email and Campus News.

Questions?

• For travel-related questions during the transition, contact Marie Cuningham at mariec@mail.fresnostate.edu.
• For questions related to the Concur transition project, contact Cynthia Hanks cynthiah@mail.fresnostate.edu or Brian Cotham bcotham@mail.fresnostate.edu.
• For questions related to the Athletics transition, contact Virginia Nevarez at vnevarez@mail.fresnostate.edu.

Thank you for your time and effort in preparing for this important systemwide transition.