What began as a “bold idea” in the 2017 Bold Ideas Challenge has now come to fruition in Fresno State’s newest employee recognition program — High Five. Click here to read about how the program began.

High Fives are easy to give — simply go to the High Five website on the Organizational Excellence webpage, click “Give a High Five” and fill out the form to send kudos to anyone on campus. Your message will be delivered straight to their inbox, and recipients will be acknowledged weekly in Campus News.

Read below how your colleagues are going above and beyond to help the campus community.

(Note: Campus News edited comments only for misspellings and missing or incomplete words. They appear mostly as written for each employee.)

Goes Above & Beyond

Holly Head, Office of the University Registrar
Holly is incredibly thorough in her research in her quest to encode transfer course work to help our incoming transfer students. I appreciate Holly's dedication to supporting Fresno State staff, and her willingness to answer questions and provide excellent support. Holly has been working very hard to ensure that all of our transfer students will have access to a useful DPR by the time they attend their virtual Dog Days orientation. I appreciate all of Holly's hard work!

Sam Porraz, Office of the University Registrar
One of Sam's strengths is working to solve puzzles, and he performs this task in the transfer credit regularly. Sam is very responsive to staff and faculty questions and issues regarding the encoding of requirements in the Degree Progress Reports. Sam has been working diligently alongside departments to make sure that their requirements are encoded successfully for accurate DPRs. This is Sam's first year encoding degree programs on his own, and he is poised to complete this task earlier than anticipated. Sam pushes through even the most complicated coding issues and finds a way to make it work.

Anna Andalon, Accounting
I had submitted a direct pay for a payment to catering back in December. I received a past due notice showing that payment was not received. Anna went above and beyond to process the paper work to get catering paid before the end of the fiscal year. Thank you Anna, your hard work is greatly appreciated!

Martina Granados, Outreach and Special Programs
Martina Granados works above and beyond. During this COVID-19, Martina has been fundamental in providing guidance for the Outreach and Special Programs directors and staff. I appreciate the support she constantly provides me as she gives me the support and tools to lead my program with confidence. Martina is flexible and is willing to work long hours to ensure she provides the special program directors quality support. Four of the five directors have less than a year in their position therefore having Martina’s support is key to the success of our programs.

Gayle Sherwood, Research and Graduate Studies
Gayle recently helped us to submit a $3 million proposal with a short turnaround time. We have worked with her on a number of proposals in the past and she is always really enthusiastic, professional, knowledgeable, flexible and enjoyable to work with. Her work was outstanding and she supported us throughout the process.

Alexis Castro, Admissions and Recruitment
Thank you for providing cross training to staff in the office. You have shown that you go above and beyond to ensure staff understand how to fully complete their job. You have stepped out of your comfort zone and proved that you can lead with the knowledge that you have. You did an awesome job!

Pam Weiner, Admissions and Recruitment
Pam has gone above and beyond assisting to train staff on job functions. She is also a wealth of knowledge and provides the University with history when it comes to looking into processes and procedures. I appreciate the wisdom that she shares with not only our department, but also other departments in which we collaborate with. Thank you Pam for being you!

Roseann Rodriguez, Admissions and Recruitment
Roseann has gone above and beyond by cross training staff in the Admissions office. She is very thorough in her work and training techniques and always willing to provide more knowledge to those that reach out for it. Thank you Roseann for all that you do for our department. You are truly appreciated!

Mike Nourian, Facilities Management
Mike took care of my request as quick as Superman can fly! I love the promptness and how he always has great customer service. Most of all, he resolves all my requests. Upward Bound programs is grateful to him and his department for providing exceptional service. Even as I write this, Mike is already here for my next request, AMAZING!

Maribel Olea, Admissions and Recruitment
Maribel goes above and beyond, not only is she a great leader but she takes action and moves the team forward with new initiatives, ideas and processes. She ensures her team is trained and/or seeks training from other areas as a collaborative effort to help make her team successful. I appreciate you Maribel.

Monica Jolly, Admissions and Recruitment
Monica Jolly gives 110% every day in Admissions. She is the senior CSU residency expert in the Admissions office and has always been available to assist other staff and students with any residency questions they may have at any time. Monica is a true team player and is well respected by all of her co-workers. Hats off to Monica for a job well done!

Diego Gonzalez, Admissions and Recruitment
Diego is always willing to help his colleagues in any way possible. When he is asked to complete a task he never questions it but is willing to help. Thank you for your dedication to helping staff and students with a smile.

Saved My Bacon!

Evangelina Morris, Foundation Financial Services
Evangelina has been extremely helpful and has a great attitude. She has been providing my program with the accounting information we have requested to ensure we submit our FY 2020-21 budget in a timely manner. Although this is not the area she typically works with she has taken the challenge to learn and at the same time she is providing support to one of her coworkers who has been out of the office. Thank you Evangelina and keep up the great attitude, you deserve two High Fives!

Paula Clark, Payroll Services

Provides Excellent Customer Service

Samuel Rogers, Technology Services
I want to thank you for your time and patience.

Michelle Perez, Admissions and Recruitment
Michelle did an amazing job at being a cohost with Dr. Castro on both the student Q&A and parent Q&A Zoom meetings. She provided a calm and supportive atmosphere and really engaged the audience. I appreciate you Michelle for providing the Excellent Customer Service to our incoming students.