What began as a "bold idea" in the 2017 Bold Ideas Challenge has now come to fruition in Fresno State's newest employee recognition program — High Five. Click here to read about how the program began.

High Fives are easy to give — simply go to the High Five website on the Organizational Excellence webpage, click “Give a High Five” and fill out the form to send kudos to anyone on campus. Your message will be delivered straight to their inbox, and recipients will be acknowledged weekly in Campus News.

Read below how your colleagues are going above and beyond to help the campus community.

(Note: Campus News edited comments only for misspellings and missing or incomplete words. They appear mostly as written for each employee.)

Goes Above & Beyond

Hortencia Iribe, Graduate Admissions
Hortencia's attention to detail caught an error that was imperative to improving our application processes in regard to transcripts, leading to improving the way we communicate with our students via the Student Center. In addition, she took the time to test out different options, so she not only identified the problem but came back immediately with the solution. What a great example of hard work and preparedness on her end!

Selena Winchell, Recreation Administration
Selena knocked the ball out of the park with her idea of creating a calendar for all of us DAA to be able to see at a quick glance upcoming due dates for scheduling of classes. Way to go for thinking outside of the box!

Rebecca Reid-Johansson, Henry Madden Library Digital Services
Rebecca has adjusted her schedule to come into the library twice a week to support Access Services by getting all of the returned and quarantined books back on the shelf and ready for circulation in our system. She is also working from home cleaning up thousands of flawed catalog records to make our library resources more discoverable and accessible. This kind of behind-the-scenes, detailed work isn't on everyone's radar but it's so critical to a well-run library and is a huge support to our students' success in the long-run.

Fong Moua, Henry Madden Library Digital Services
Fong has been coming into the library regularly to process tons of new equipment and technology peripherals so that Access Services and Tech Lending can have it quickly available for our students and faculty. Since we're operating on a skeleton crew in the building, this extra help has been incredibly appreciated. Fong has also been working from home to clean up thousands of flawed catalog records which has helped to make our resources more easily searchable, discoverable and accessible for our students and faculty. Doing this work from home is laborious and time-consuming, but it's so critical to a well-run library. His extra work behind the scenes has been a huge support to our students' success.

Provides Excellent Customer Service

Lori Few, Accountancy and Information Systems and Decision Sciences Department
Lori Few was exceptionally helpful in her customer service to students seeking assistance with enrolling in classes and/or where a class was canceled. She was a wonderful example of meeting student needs with great follow through in finding an available class option and/or for an incoming transfer student facing full classes. This was especially appreciated during this extraordinary year 2020 and now moving into 2021. Thank you, Lori. Your assistance made all the difference!

Modeled Principles of Community

DeeAnn Von Berg, Faculty Affairs
DeeAnn has been very kind in helping me sort out the details of my sabbatical leave. She is genuine, gracious and warm while being efficient and helpful at the same time! She definitely exemplifies the Principles of Community without any expectation of recognition or reward. She deserves a high five! Thank you DeeAnn!