Adapting Frontline Customer Service: Hybrid Support in the Age Of COVID
10 – 11 a.m. Thursday, Aug. 19, Zoom

Frontline staff who deliver customer service support will be essential in helping colleges provide clear messaging and welcoming students back to the new normal. The steps necessary to repair any damage done by interrupted learning, economic hardship, recovery from loss or illness, and the general post-traumatic responses of people trying to get back on track will challenge all of us who work directly with students. This webinar will address how you can take solid customer service strategies such as dealing with anger or frustration and adapt them to the specific issues you will now encounter.

Click here for the Organizational Excellence calendar and registration links.

Other opportunities this week:

CSUBUY Marketplace
9 – 10 a.m. Monday, Aug. 16, Zoom

CSUBUY Marketplace is a CSU system-wide initiative to streamline the purchasing and payment processes on campus. Training will review how to navigate through the CSUBUY Marketplace and how to order from the 22 vendors in the marketplace.

The Power of Active Listening
3 – 4:30 p.m. Thursday, Aug. 19, Zoom

Effective listening is considered one of the most critical and career-boosting skills a professional can possess. However, most people confess spending very little time honing their ability to listen well. During this seminar, we will review best practices for active, reflective, and empathic listening and will engage in hands-on exercises that will give you the opportunity to practice a style of listening that will allow you to connect better with your colleagues, quickly de-escalate emotionally charged conversations, and improve communication with your teammates.

Success or Stress: Thriving in a Chaotic World
2 – 3 p.m. Tuesday, Aug. 24, Zoom

This webinar is presented by Systemwide Benefits. During this workshop, you’ll learn about:

• The causes of stress
• The art of resiliency
• Mindset and attitudes
• Habits and actions
• Connections and relationships

This session is being offered to all CSU campuses in collaboration with Empathia, Fresno State’s employee assistance program.

See the Organizational Excellence calendar for a complete list of events.